Moon Auto Parts – Privacy Policy

Last updated: 25-Nov-2025

This Privacy Policy explains how Moon Auto Parts (“Moon Auto Parts”, “we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit https://www.moonautoparts.com or interact with us.

Contact: support@moonautoparts.com | +1 888-777-7082

Postal address: 126 S Ohio St, Apt L, Salina, KS 67401, United States

1. Scope

This policy applies to information collected when you use our website, contact us through forms, chat, phone, SMS, email, or during order processing and support interactions.

2. Information We Collect

• Information You Provide Directly: name, email address, phone number, billing/shipping address, vehicle details (year, make, model, VIN, engine/transmission type), payment information (processed via third-party payment processors), and any messages you send.
• Information Collected Automatically: IP address, browser type, device type, operating system, pages viewed, time spent, referring URLs, approximate location (city/region), cookies, and tracking data.
• Information From Third Parties: payment processors (payment status, limited payment details), analytics providers, advertising partners (if applicable).

3. How We Use Your Information

• Process and fulfill orders, including payment, shipping, and delivery.
• Communicate about orders, shipping updates, warranty registrations, claims, and customer support.
• Verify information for warranty claims, disputes, or suspected fraud.
• Improve website performance, user experience, and internal operations.
• Maintain records for accounting, tax, and regulatory compliance.
• Detect and prevent fraudulent activities or security incidents.
• Send service-related emails; marketing emails are sent only with consent where required.

4. Cookies & Tracking Technologies

We use cookies to enable website functionality, remember your preferences, analyze website usage, and support basic advertising. You may disable cookies through your browser, but some features may not function properly.

5. SMS Privacy

By opting into SMS communications, you agree to receive messages related to orders, shipping, customer support, billing, and (with consent) promotional offers. Standard message rates may apply.

Types of messages may include:

• Order confirmations and shipping updates
• Customer support responses
• Billing notifications
• Promotional messages (only with consent)

Opt-Out: Reply STOP to unsubscribe. For help, reply HELP or visit Contact Us.

6. How We Share Information

• Service Providers: shipping carriers, payment processors, IT/hosting providers, email service providers, and analytics tools that help us operate our business.
• Legal Authorities: we may disclose information to comply with law, enforce our rights, or respond to lawful requests, court orders, or legal processes.

We do not sell your personal information to third parties.

7. Data Retention

We retain personal information as long as necessary to fulfill orders, meet legal and tax obligations, resolve disputes, and support account records. When data is no longer needed, it is securely deleted or anonymized where feasible.

8. Data Security

We implement reasonable technical and organizational safeguards, including encryption, access controls, and system monitoring. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Use of the website is at your own risk.

9. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include:

• The right to access personal data we hold about you.
• The right to correct or update inaccurate or incomplete information.
• The right to request deletion of your personal data (subject to legal retention requirements).
• The right to object to or restrict certain types of processing.
• The right to withdraw consent where processing is based on consent (for example, marketing emails).

To exercise these rights, contact us at support@moonautoparts.com. We may take reasonable steps to verify your identity before responding to such requests.

You may also opt out of marketing emails by clicking the “unsubscribe” link in those emails.

10. How to Exercise Your Rights

You can exercise your privacy-related rights or submit questions by:

• Emailing us at support@moonautoparts.com
• Submitting a request via our Contact Form.

We may verify your identity before responding to your request, to protect your information from unauthorized access.

11. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to remove such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates the latest version.

Your continued use of the Website after any changes become effective will constitute your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: support@moonautoparts.com
• Address:
  Moon Auto Parts
  126 S Ohio St, Apt L
  Salina, KS 67401, United States